Policy

Do we accept payment from insurance company?dental implants ottawa

Our office will gladly submit your claim electronically on your behalf, resulting in payment within one week. However due to the privacy act, many insurance companies will not forward payment to the dentist. We will require payment at the time services are rendered and accept a variety of payments: cash, MasterCard, Visa and American Express, but you will receive your cheque from the insurance company long before you receive your credit card statement.

Our fees are charged in accordance with the Ontario Dental Association fee guide. Our office keeps abreast of the latest insurance trends to help you maximize your insurance benefits.

Your insurance or dental plan is a contract between your employer (or you) and a dental insurance company. Benefits received are based on the terms of the contract negotiated between your employer and the dental insurance company, not your dental office. These benefits may or may not cover your specific dental requirements for a complete result. Please remember that you are ultimately responsible for all expenses incurred. We urge you to read your individual policy carefully and be fully aware of your coverage and any limitations of the benefits provided.

CANCELLATION POLICY

Our team will be pleased to assist you in any way possible and all efforts will be made to accommodate your schedule. If you are unable to keep an appointment, we ask that you kindly provide us with 2 working days notice. This courtesy, on your part, will make it possible to give your appointment to another patient in need of care.

We realize emergencies do happen, but we can not emphasize enough, our appreciation to our valued patients for keeping their scheduled appointment. Failure to give 2 working days notice may result in a financial charge to your account.

We make every effort to stay on time at our office. Please be aware if you are late for your scheduled appointment we may need to reschedule you to ensure our patients who arrive on time, be seen on time.

STERILIZATION POLICY

Our promise is to provide you with the highest quality dental care in a safe and caring environment. In order to do this, we use the most current periodontal procedures, instruments, medications and sterilization techniques.

We use barrier techniques such as disposable gloves, which are changed for every patient. We use autoclave sterilization for all instruments prior to dental examination and treatment. Our sterilizers are regularly maintained and tested.

You can be assured that our team has been specifically trained on sterilization procedures and their importance.